Social Media Manager

A Social Media Manager oversees and implements strategic social media campaigns to engage and build communities around a specific game or brand. They are responsible for creating engaging content on various platforms, such as Twitter, Facebook, Instagram and others. They develop content calendars, plan and execute live streams, and interact with the community to foster a positive and enthusiastic online environment. In addition to promoting the game, they track trends and player feedback and provide valuable insights to the development team for continuous improvements.

 

This role requires a thorough understanding of gaming culture, industry trends and target audience. A Social Media Manager works closely with the Marketing team to align social media efforts with broader promotional strategies. They analyze metrics, track engagement and adjust their approach based on performance data. It is often an advantage if the person in this position is a gamer, as this allows them to connect with the community on a personal level and add to the authenticity of the brand’s presence on the networks. In an ever-evolving digital environment, a Social Media Manager plays a dynamic role in shaping the public’s perception of the game and building a loyal fan base.

Tools

Hootsuite

Salesforce

Discourse

WordPress

Trello

Google Analytics

Slack

Discord

COLLABORATION WITH OTHER TEAMS:

A Social Media Manager works closely with various roles in the gaming industry to ensure a cohesive and effective marketing strategy. Communication with developers is essential as they provide insight into upcoming features, updates and events that can be promoted on social media. Working with the Marketing team, a Social Media Manager aligns social media campaigns with broader promotional efforts, ensuring consistency in messaging and branding across all channels. They share analytics and community feedback with the development team, which helps refine the game and its marketing strategies.

Additionally, collaboration with Community Managers is key to maintaining a positive and engaged player base. A Social Media Manager often works hand-in-hand with them to answer player issues and queries, and organize community events. Coordinating with influencers and content creators is another aspect of this role, as these individuals can significantly influence the game’s visibility. By cultivating relationships with influencers, a Social Media Manager can increase the game’s reach and attract new audiences.

Skills

Depending on seniority, this position is expected to be able to master, do and deliver the following:

Hard skills

  • Social network management
    • Is skilled in managing and navigating various social networks, understands their algorithms and knows the latest trends and features.
  • Content creation
    • Creates visually appealing content, including visuals and videos, as well as text tailored to a specific audience and platform.
  • Data analysis
    • Is skilled in analyzing metrics and data to track campaign performance, measure engagement and gain insights to optimize future strategies.

Soft skills

  • Communication
    • Responds to player comments and queries, collaborates with internal teams and helps convey the brand’s message with clear and concise communication.
  • Adaptability
    • Stays abreast of industry trends and platform changes, and adapts social media strategies accordingly.
  • Community building
    • Is empathetic and genuinely connects with the audience, is adept at fostering a sense of belonging and creates a positive and inclusive community.

Seniority

Depending on seniority, this position is expected to be able to master, do and deliver the following:

Junior

  • Creates core content, including visuals, text and simple videos, understands the tone and style that fits the community and specific game or brand.
  • Monitors social media, responds to comments, messages and mentions in a timely and appropriate manner, monitors discussions and potential issues in the community.
  • Tracks key metrics such as engagement rates, reach and follower growth to evaluate the performance of social media campaigns and adjust the strategy.
  • Actively collaborates with Community Managers and marketing professionals, is open to learning from experienced colleagues, accepts feedback and acquires new skills.

Medior

  • Develops and implements advanced content strategies, creates diverse and engaging campaigns, understands the nuances of different platforms, tailors content to audiences.
  • Excels in community engagement, proactively builds and manages community relations, organizes and leads events, forums or Discord channels and handles feedback.
  • Uses insights to optimize social media strategies, identifies patterns, analyzes conversion metrics and applies them to data-driven decision-making.
  • Has experience working with influencers and content creators, identifying potential partners, negotiating collaborations and overseeing influencer marketing campaigns.

Senior

  • Is skilled in developing and executing strategic plans for overall social media presence and aligning strategies with broader marketing goals.
  • Manages crises, effectively handles potential PR issues, communicates quickly and strategically, understands community sentiments and collaborates on problem-solving.
  • Coordinates campaigns that span different social networks, ensures consistent brand messaging and leverages the unique features of each platform.
  • Researches the market and predicts trends, stays ahead of industry changes and emerging social media trends, and understands evolving community preferences.
SOCIAL MEDIA MANAGER // MARKETING //
SOCIAL MEDIA MANAGER // MARKETING //

EDUCATION:

If you are interested in a career in marketing within the gaming industry, a degree in marketing, communications, or business with a focus on digital media and entertainment could benefit you. Look for educational programs that cover topics such as digital marketing strategies, social media marketing, branding, market research, and player behavior. Understanding the unique aspects of the video game market, including player demographics, trends and preferences, is critical to developing effective marketing campaigns. Courses that offer hands-on experience with digital marketing tools, analytics platforms and campaign management software will give you practical skills relevant to marketing roles in the industry.

 

In addition to formal education, gaining practical experience through internships or entry positions, especially in the field of video games or entertainment, can be very valuable to you. Look for opportunities to work with companies to gain industry insight and build a portfolio of marketing campaigns and projects. Networking with industry professionals, and attending events and conferences will also help you stay informed about industry trends and developments. Showing creativity, analytical skills and a passion for gaming in your approach to marketing will set you apart in this field.

Resources

Books

  • “Jab, Jab, Jab, Right Hook” – Gary Vaynerchuk
  • “Contagious: How to Build Word of Mouth in the Digital Age” – Jonah Berger
  • “Everybody Writes” – Ann Handley
  • “The Art of Social Media: Power Tips for Power Users” – Guy Kawasaki, Peg Fitzpatrick
  • “Hacking Growth” – Sean Ellis, Morgan Brown

Individuals

  • Gary Vaynerchuk (@garyvee)
  • Neil Patel (@neilpatel)
  • Rand Fishkin (@randfish)
  • Mari Smith (@MariSmith)
  • Ann Handley (@MarketingProfs)

What does the interview for this position look like?​

News

Shift2Games is now available in English, Macedonian, Albanian and a "universal" language for the region!
The development of video games can be seen through both technological and creative aspects. Since the technological aspect of game development is closely linked to the creative aspect, we can freely say that game programming is a world of its own.
We talked to over 20 seniors in Serbian gaming. When you watch these six episodes, it should be much clearer to you what you can and want to do in gaming. You'll learn all about the most in-demand professions, the latest tools and different positions in the industry.
SOCIAL MEDIA MANAGER // MARKETING //
SOCIAL MEDIA MANAGER // MARKETING //